Support
Need help with SkinCircle? Reach our team directly, or find quick answers below.
Contact our team
Email support@skincircle.app — we typically respond within 1–2 business days.
Subscriptions
Cancel or restore via your Apple ID settings.
Delete account
Settings → My Data → Delete All My Data.
Your data
Export or opt out anytime in Settings.
Frequently asked
How does the skin analysis work?
You take a selfie and SkinCircle analyzes it on your device using on-device machine learning to produce five scores — Acne & Pores, Redness & Sensitivity, Hydration & Texture, Aging Signs, and Eye Vitality — plus an overall score. Your photo is not uploaded to a server to be scored. Results are an informational wellness estimate and are not medical advice. For any concern about your skin, consult a qualified dermatologist or healthcare provider.
Is SkinCircle a medical device or diagnosis?
No. SkinCircle is a wellness and tracking tool. It does not diagnose, treat, cure, or prevent any condition, and it is not a substitute for professional medical care.
How do I manage, cancel, or restore my subscription?
Subscriptions are billed through your Apple ID. To cancel or change a plan, open iPhone Settings → [your name] → Subscriptions → SkinCircle. If you reinstalled the app or switched devices, use Restore Purchases on the SkinCircle paywall to recover an active subscription. Any unused portion of a free trial is forfeited when a paid subscription begins.
How do I delete my account and data?
In the app, go to Profile → Settings → My Data → Delete All My Data. This permanently removes your selfies, scan history, and profile information and cannot be undone. You can also email us and we will process the deletion for you.
What data do you collect, and can I export it?
See our Privacy Policy for the full breakdown. In the app, Settings → My Data lets you export your data and opt out of anonymized AI-training usage at any time.
A scan failed or my scores look off — what should I do?
Retake the photo in even, natural lighting with your full face in frame, no heavy makeup, and a steady hand. Scores can fluctuate with lighting, angle, sleep, and hydration — track trends over weeks rather than a single day. If scans keep failing, email us with your device model and iOS version.
See also Privacy Policy, Terms of Service, How It Works. For partnerships or press, use the contact form.